M Health Fairview has an immediate opening for a Patient Representative to support M Health Fairview's Vibrant Family Clinic located in River Falls, Wisconsin.
This position is responsible for creating the first impression of Fairview’s services to patients, families, and other external customers by providing superior service with their interactions. (i.e. Create a welcoming atmosphere to all clinic guests). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patient representative will continually look for opportunities to improve processes and workflow.
This is a 1.0 FTE (80 hours per two week pay period) opening, day/evening, variable shift length, weekends as needed.
Preferred: Post secondary training in registration, scheduling, insurance and health care related field.
Required:Computer, phone, and excellent customer service skills required. Ability to work independently with minimal instruction as well as in a team setting