This position supports the patients, families and staff at the University of Minnesota Masonic Children's Hospital. Typical duties will include: assist with information and referrals to appropriate internal and external resources; trouble shoot complex issues/barriers with interdisciplinary team, assess and provide support for appropriate financial assistance and provide supportive counseling to patients and families with problems that are related to hospitalization, trauma or grief/loss. Assist with screening, identification and coordination of care with Child Protection to children being assessed for suspected abuse/neglect.
This is done primarily by pager, with some required on site visits, in the evenings, overnights, weekends and holidays. Minimum work requirement is one shift each month. A shift includes carrying a pager from Monday 4p- Friday 8a (excluding weekday hours) OR Friday 4p – Monday 8a. One weekend around a holiday or one designated holiday is also required each calendar year. Some work can be triaged by phone but other consults may require onsite assessment including most suspected child abuse cases.