The float staff is trained to cover vacation/sick calls at all 27+ IAM sites throughout the metro area. They are responsible for scheduling and re-scheduling patients and may also serve as the primary receptionist for the department/program. This role creates the “first impression” guests (patients or visitors) through the check-in/-out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions.
Start times may vary between 5:00AM & 8:00AM
Monday - Friday
Completes scheduling and registration functions
Completes clerical and reception duties
Develops and implements office/department procedures to maintain systems and records
Maintains databases, files and records on a regular basis according to established procedure
*Demonstrates strong communication skills