Fairview Health Services

  • Patient Services Coordinator - Flex Workforce

    Job Locations US-MN-Golden Valley
    Requisition Post Information* : Posted Date 2 weeks ago(10/9/2019 12:49 PM)
    Requisition ID
    2019-40716
    Profession
    Non-Clinical Professional
    Speciality
    Rehabilitation Services
    Location
    Institute for Athletic Medicine-Golden Valley
    Shift
    day
    Hours per 2 weeks
    80
    Department
    Flexible Workforce
  • Overview

    The float staff is trained to cover vacation/sick calls at all 27+ IAM sites throughout the metro area. They are responsible for scheduling and re-scheduling patients and may also serve as the primary receptionist for the department/program. This role creates the “first impression” guests (patients or visitors) through the check-in/-out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions.

     

    Start times may vary between 5:00AM & 8:00AM 

    Monday - Friday

    Responsibilities/Job Description

    Completes scheduling and registration functions

    • Demonstrates excellent customer service skills
    • Produces efficient and accurate schedules and associated reports
    • Records and updates schedule changes accurately, communicating changes to all involved staff
    • Seeks out solution to time conflicts directly through parties involved and other available resources.
    • Adds pertinent information and documents into the patient record
    • Arrange for interpreter services when appropriate

    Completes clerical and reception duties

    • Answers, screens, and responds to telephones calls
    • Reviews and routes scans, faxes, inter-departmental or postal service mail
    • Takes and leaves concise messages for patients and responds as requested
    • Makes new patient packets
    • Pulling and tallying data
    • Word processing

    Report development

     

    Develops and implements office/department procedures to maintain systems and records

    • Orders supplies and monitors par levels for the department
    • Locates and orders repairs and service requests
    • Knowledge of applicable equipment/processes
    • Ability to coordinate and document operational processes

    Maintains databases, files and records on a regular basis according to established procedure

    • Completes the Medicare and Medical Assistance certification, as applicable

    *Demonstrates strong communication skills

    • Strong knowledge and familiarity with the Fairview system
    • Strong organizational and prioritization skills
    • Ability to prioritize competing activities

    Adaptability

    • Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs
    • Travels to and provides care in multiple settings as assigned
    • Demonstrates personal flexibility to meet staffing and patient needs
    • Manages unanticipated changes throughout the day
    • Demonstrates ability to provide care with a variety of clinical populations
    • Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care
    • Adaptable in responding to demands of multiple processes and supervisors

    Qualifications

    Required

    • Must have strong interpersonal and phone skills
    • Must be self-directed in fulfilling job duties

    Preferred

    • Medical office experience

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