Fairview Health Services

  • CMA Clinical Messaging Contact

    Job Locations US-MN-Maplewood
    Requisition Post Information* : Posted Date 1 week ago(9/11/2019 11:24 AM)
    Requisition ID
    Clinical/Direct Patient Care (non-nursing/allied Health)
    Clinical Support Staff
    HealthEast Clinic-Maplewood
    Hours per 2 weeks
    Maplewood Clinic
  • Overview

    Fairview Health Services & HealthEast has an immediate opening for a Certified Medical Assistant to provide centralized clinical messaging support to HeathEast's Maplewood Clinic! As a member of the care team, the Certified Medical Assistant-Messaging Center supports quality patient and family centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families.


    This is a 1.0 FTE (80 hours per two week pay period), benefits-eligible opportunity and a $3000 New Hire Bonus is offered!


    Responsibilities/Job Description

    • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards.
    • Actively participates in creating and implementing improvements.
    • Partners with clinic staff, call center staff, clinicians and patients to provide professional, quality medical care.
    • Completes daily tasks, which may include scheduling responsibilities, including documenting in the clinic electronic health record. Performs job responsibilities following established protocols and procedures.
    • Provides centralized telephone clinical support. Answers incoming clinical related calls via computer-based phone system.
    • Gathers accurate information during phone encounters with patients. Returns phone calls promptly under direction of clinician.
    • Demonstrates and promotes understanding of high quality patient care; utilizes evidence based medicine and partners with provider and staff to provide optimal patient care.
    • Answers all incoming phone calls in a timely manner and resolves or directs to the appropriate team or individual via computer based phone system.
    • Utilizes several computer systems accurately and efficiently.


    Required Qualifications:

    • Current Medical Assistant certification by the AAMA or AMT or able to obtain within 6 months of hire or License Practical Nurse (LPN) through the MN Board of Nursing
    • Current BLS certification required upon hire

    Preferred Qualifications:

    • Prior experience in a clinic setting
    • Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc).


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