Fairview Health Services

  • Patient Access Services Representative

    Job Locations US-MN-Woodbury
    Requisition Post Information* : Posted Date 1 week ago(9/11/2019 8:32 AM)
    Requisition ID
    Non-Clinical Support Staff
    Administrative/Clerical/Customer Service
    Woodwinds Hospital
    Hours per 2 weeks
    Patient Registration
  • Overview

    Dual job role of Patient Registration and ER HUC. Ensures registration and pre-registration of various patient types, including: inpatient admissions, outpatient, emergency services, and same day surgeries.

    Responsibilities/Job Description

    Job Summary:


    This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities including insurance eligibility and point of service collections.  Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Patient Registration Representative/HUC must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations of their visit and understand their responsibilities. Coordinates phone consults for providers. In coordination with the charge nurse helps facilitate transfer to other facilities. Schedules same day outpatient appointments as needed. Responsible for answering phones, faxing, copying and printing documents. Directs phone calls from interdisciplinary departments to the appropriate staff in a timely manner.


    Job Expectations:


    The job expectations for the Patient Registration Rep role includes, but is not limited to the following:

    Provide scheduling and registration support for patients.

    Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors. 

    Manage daily worklists and resolve assigned tasks in a timely and efficient manner.

    Adhere to all compliance and regulatory requirements.

    Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.


    Required Qualifications:

    • One or more years customer service (preferably a clinical setting with experience in healthcare, insurance, registration, coding, medical records and/or related customer service experience)
    • One or more years of applicable computer knowledge and skills

     Preferred Qualifications: 

    • High School, GED or Post-Secondary education

    Other Required Skills:

    • Must have the ability to use multiple computer systems simultaneously
    • Knowledge specifics of multiple health insurance plans per patient accounting department guidelines based on payor requirements
    • Understands need for completion of Medicare Secondary Payor (MSP) questions per HCFA regulations and department policy Keyboarding and 10-key computer skills
    • Working knowledge and ability to use Microsoft office suite, proficient in email and internet use
    • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
    • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
    • Data Entry: Skilled in entering data and calculating items for processing
    • Input of data into computer systems
    • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
    • Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
    • Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
    • Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs
    • Ability to compile, assimilate, organize, and store printed and electronic information


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