Fairview Health Services

  • Patient Representative

    Job Locations US-MN-Lakeville
    Requisition Post Information* : Posted Date 1 week ago(8/13/2019 3:21 PM)
    Requisition ID
    2019-38299
    Profession
    Non-Clinical Support Staff
    Speciality
    Administrative/Clerical/Customer Service
    Location
    Fairview Clinics-Lakeville
    Shift
    day/evening/night
    Hours per 2 weeks
    80
    Department
    Clinic - URG Care
  • Overview

    Fairview Health Services is looking for a Patient Representative based out of the Fairview Clinic- Lakeville Urgent Care in Lakeville, Minnesota.  This position is approved for 80 hours every two weeks and is benefit eligible.  This location is open Monday – Friday from 7:00 – 5:00 pm with Urgent Care hours Monday – Friday 1:00 – 9:00 pm and Weekends 8:00 – 5:00 pm. This position will require that you are able to work every other weekend.

    Responsibilities/Job Description

    This position is responsible for creating the first impression of Fairview’s services to patients, families, and other external customers by providing superior service with their interactions.  (i.e. Create a welcoming atmosphere to all clinic guests).   To ensure high quality care,  and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families.  The patient representative will continually look for opportunities to improve processes and workflow.

    • Provide superior customer service, in person and on the phone to all customers
    • Schedule and maintains patient appointments.
    • Patient registration and check in process
    • Ensure appropriate communication utilizing appropriate systems for documentation.
    • As a member of the care team, continuously improve work processes, environment and the overall experience to serve customers and meet business goals

    Qualifications

    Required Qualifications

    • One year previous healthcare and/or customer service experience

    Preferred Qualifications

    • Vocational/Technical Training
    • Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system or equivalent combinations of education and on year experience

    Other Required Skills

    • Demonstrated focus on customer service/patient service with every interaction
    • Excellent public relations and communication skills
    • Ability to work as an effective team member to provide exceptional care
    • Good telephone and computer skills
    • Must be flexible to work various shifts and locations as required
    • Ability to use appropriate computer applications
    • Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement

    Desired Skills

    • Knowledge of medical terminology

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