Fairview Health Services

  • Patient Registration Representative

    Job Locations US-MN-Maplewood
    Requisition Post Information* : Posted Date 1 week ago(2/7/2019 2:36 PM)
    Requisition ID
    Non-Clinical Support Staff
    Administrative/Clerical/Customer Service
    St John's Hospital
    Hours per 2 weeks
    Patient Registration
  • Overview

    Ensures registration and pre-registration of various patient types, including: inpatient admissions, outpatient, emergency services, and same day surgeries.

    Responsibilities/Job Description

    • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
    • Actively participates in creating and implementing improvements
    • Obtains information to conduct registration and pre-registration of patients
    • Updates patient demographic and health insurance information and verifies insurance eligibility
    • Provides information to patients regarding Patients Bill of Rights, Notice of Privacy Practices per the state of MN and federal regulations
    • Provides Important Letter to Medicare/Tricare for appropriate patients according to HCFA regulations and department policy
    • Provides Admission Authorization form and receives signatures on all forms as needed
    • Answers multiple phone lines, takes calls from patients, family members, physicians, other hospital staff and external customers
    • Triage phone calls in a timely and professional manner
    • Maintains bed control functions and assists clinical staff with the discharge function as requested
    • Copies, faxes, and prints documents
    • Sorts incoming and outgoing mail
    • Enters deceased patient information into the Death Record Log
    • Assists with new employee training as delegated by the Patient Registration Manager
    • Works shifts as directed, demonstrating flexibility with vacation/holiday coverage and to support the operations of a 24 hours a day, 7 day a week department


    Required Qualifications:

    • High school graduate or equivalent
    • 2 years customer service in healthcare, insurance, registration, coding, medical records and/or related customer service experience

    Preferred Qualifications: 

    • Associate's degree preferred

    Other Required Skills:

    • Must have the ability to use multiple computer systems simultaneously
    • Knowledge specifics of multiple health insurance plans per patient accounting department guidelines based on payor requirements
    • Understands need for completion of Medicare Secondary Payor (MSP) questions per HCFA regulations and department policy Keyboarding and 10-key computer skills
    • Working knowledge and ability to use Microsoft office suite, proficient in email and internet use
    • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
    • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
    • Data Entry: Skilled in entering data and calculating items for processing
    • Input of data into computer systems
    • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
    • Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
    • Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
    • Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs
    • Ability to compile, assimilate, organize, and store printed and electronic information


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