Fairview Health Services

  • Patient Registrar

    Job Locations US-MN-St. Paul
    Requisition Post Information* : Posted Date 1 week ago(1/14/2019 1:52 PM)
    Requisition ID
    Non-Clinical Support Staff
    Administrative/Clerical/Customer Service
    HealthEast Clinic-Midway
    Hours per 2 weeks
    Midway Clinic
  • Overview

    Verifies, pre-registers and schedules patients with accuracy and efficiency. Verifies insurance and demographic information. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.

    Responsibilities/Job Description

    • Answers all incoming phone calls in a timely manner and directs to the appropriate team or individual
    • Schedules appointments for patients with specified clinican according to scheduling guidelines, patients' needs, and availability of clinician
    • Pre-registers and verifies insurance and demographic information with the patient according to established guidelines
    • Informs patients of insurance coverage and co-pays or self-pay policy and documents in patient account for front desk staff
    • Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements
    • Researches and facilitates patients' questions and concerns according to established guidelines and procedures
    • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
    • Actively participates in creating and implementing improvements
    • Performs other responsibilities as needed/assigned


    Required Qualifications:
    • High school graduate or equivalent
    • 1 to 3 years experience required
    • Prior medical business office or insurance company experience required, preferably in a customer service position

    Preferred Qualifications:

    • Completion of medical terminology course or equivalent experience and education preferred
    • Prior experience working with third party payer regulations preferred
    • Knowledge of insurance and third party payors preferred

    Other Required Skills:

    • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
    • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
    • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection. Ability to interact effectively, listen actively and develop positive working relationships with diverse customers and staff honoring different world views
    • Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
    • Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgement to generate and evaluate alternatives, and to make recommendations


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