Fairview Health Services

  • Epic Technical System Administrator

    Job Locations US-MN-Minneapolis
    Requisition Post Information* : Posted Date 1 week ago(1/14/2019 11:58 AM)
    Requisition ID
    Non-Clinical Professional
    Information Technology
    Fairview offices at 323 Stinson
    Hours per 2 weeks
  • Overview

    Fairview Health Services is looking for a Solutions Engineer for our corporate IT office in Minneapolis, MN. This is a full-time position working day hours, Monday thru Friday. This position will perform a variety of engineering tasks around system design, implementation, integration and optimization within a technology domain or line of business. Utilize systems expertise and knowledge of software, hardware, networks, and/or storage to work across the business with architecture, application development, business analysts, DBAs and infrastructure to evaluate business needs and design and manage end-to-end technical solutions.  Provide technical guidance to other technology resources as it relates to projects and/or area of expertise.


    The Epic Web and Service Server Administrator is a critical, hands-on role that involves the installation and administration of the Epic web and service server software. The administrator performs configuration, deployment, proactive monitoring and maintenance. This role will partner with the Infrastructure, Platform and Desktop teams to optimize Epic server installation and performance. They are in charge of installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs, managing, system mail configuration, print queues, performing file system maintenance, installing monitoring tools, understanding performance metrics, monitoring system performance and troubleshooting issues. Other skills necessary for this role include incident\request management and the production of management and exception reports.

    Responsibilities/Job Description


    • Stay current with new technologies and leverage industry best practices to review, assess, design, test, approve, implement and support new and existing technical solutions and systems. Provide expertise on either assigned technology domain or assigned assets (to include interrelationships with other systems, applications and technology).  Work with the business and across technology to analyze business requirements then manage the design or redesign of systems. Advise on viability and feasibility of alternative approaches.
    • Create, maintain and archive low level design documents and detailed engineering specifications based upon business and user requirements, to include high availability design diagrams, scalability design diagrams, capacity models, logical and physical network diagrams, storage layout diagrams and disaster recovery documentation. Write and/or revise operations documentation to include providing required input into operation support manuals and user guides as applicable.
    • Participate in system design walkthroughs. Contribute to the development and implementation of complex processes and procedures, including system additions and/or enhancements, to ensure compliance with specifications. Complete project deliverables using the Systems Development Life Cycle (SDLC) and a deliverables-based approach. 
    • Good understanding of network infrastructure and enterprise architecture. Project management skills to support and monitor the progression of software/systems development and life cycle management.
    • Enable a thorough test of all system deliverables, interfaces and interdependencies by helping the quality assurance teams identify test cases and verify system logic. Participate in the preparation of test data, overall systems testing, integrated stress testing, performance analysis and tuning.  Support migration into production and respond to all inquiries and issues in a timely manner. Provide implementation and production support as required.
    • Improve the health of system assets. Evaluate production issues to determine corrective action(s) required. Troubleshoot and lead root-cause analysis for system failures and recommend fixes/improvements to prevent their recurrence.  Proactively identify enhancements to improve performance, reliability, and resource consumption.  Create engineering remediation plans for existing systems with identified problems.
    • Participate in the selection, implementation of technology, tools, methodologies, standards and best practices. Follow adopted methodologies and standards and ensure project adherence to standards and practices.   Provide innovative solutions to solve business problems.
    • Maintain up-to-date business domain knowledge and technical skills in applicable technologies and methodologies. Work effectively in a team environment to ensure that solution delivery is on time, within cost estimates and meets business needs.  Establish and maintain effective working relationships with business partners and project teams. 


    Organizational Expectations (for all employees):


    • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
      • Partners with patient care giver in care/decision making.
      • Communicates in a respective manner.
      • Ensures a safe, secure environment.
      • Individualizes plan of care to meet patient needs.
      • Modifies clinical interventions based on population served.
      • Provides patient education based on an assessment of learning needs of patient/care giver.
    • Fulfills all organizational requirements
      • Completes all required learning relevant to the role
      • Complies with all relevant laws, regulation and policies




    • Bachelor’s degree or combination education and related work experience
    • 5+ years of practical experience and proven success with the design and operation of complex computing systems
    • Proven ability to lead and influence others without a direct line of authority.
    • System Administration experience, to include hardware and network experience on Unix and/or Windows platforms.
    • Broad technical knowledge across a majority - with deeper knowledge in a couple - of the following: web application development, software engineering and/or testing, data analysis, networking, operation systems (Linux, AIX, Solaris, Windows), storage (enterprise SAN, NAS), Database (UDB, SQLServer, Oracle).



    • Experience within the Healthcare Industry
    • Bachelor’s degree or Associate degree with 3 years of related work experience
    • HealthCare IT background
    • Epic background


    • Epic Client Systems Administrator (ECSA) Epic Client Systems Administration - BLOB, Business Continuity Access, and Printing
    • Epic Client Systems Administration - Hyperspace Web, Interconnect, and System Pulse
    • Epic Client Systems Administration - MyChart and MyChart Mobile (recommended),
    • Epic Client Systems Administration - Care Everywhere (recommended),
    • Technical Overview of Implementation: E-learnings



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