• Provides coordinated care by initiating client centered consultation with internal and external providers involved in care or services. Responsible for obtaining the necessary releases.
• Provides crisis call support and determines appropriate level of care, as needed, for clients.
• Completes a comprehensive behavioral assessment in person or virtually via telehealth to identify patient needs and to recommend a level of care.
• Provides psychotherapy for clients.
• Assesses and completes the DEC (Diagnostic Evaluation Center) assessment form for all crisis patients.
• Determines appropriate disposition, coordinates care, and provides discharge summaries for patients.
• Collaborates with the patient, medical doctor, and family to create a treatment plan based on medical necessity and the patient’s preference for care.
• Provides primary communication to collaborating partners, e.g. Hospital emergency departments, schools, primary care clinics, assisted living, and other treatment providers.
• Adheres to all policies and procedures.
• Maintains knowledge of available community resources and procedures for hospitalizations.
• Obtains all necessary documents, information, and signatures from patients in order to complete assessments and coordinate care.
• Conducts risk assessments, de-escalation techniques/suicide prevention, and/or mental status evaluation.
• Promptly and accurately documents patient information, the major crisis or treatment issues and expected outcomes based on medical recordkeeping standards. Documents/charts according to department standards, policy and regulatory and accrediting bodies’ requirements.
Service to Internal and External Customers
• Responsible for responding to queries pertaining to services that can be provided to best meet the needs of the patient.
• Troubleshoots technical issues with telehealth sites.
• Locates and schedules routine and crisis appointments for patients within the established timeframe.
• Establishes and maintains positive and professional working relationships with internal staff, external service providers and other state and county agencies.• Engages in appropriate professional development through continuing education, membership in professional organization and licensure as eligible.
• As requested, participates in nonclinical activities such as committee work, quality improvement teams, performance improvement and grant initiatives.
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Fulfills all organizational requirements
Performs other duties as assigned.