Fairview Health Services

  • Centralized Scheduler

    Job Locations US-MN-St Paul
    Requisition Post Information* : Posted Date 2 months ago(11/21/2018 1:47 PM)
    Requisition ID
    2018-27056
    Profession
    Non-Clinical Support Staff
    Speciality
    Administrative/Clerical/Customer Service
    Location
    Fairview offices at Energy Park
    Shift
    day
    Hours per 2 weeks
    54
    Department
    Centralized Scheduing
  • Overview

    The Centralized Scheduler position is responsible for pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers. This is done by handling inbound and outbound calls for orthopedic services with the Institute for Athletic Medicine, Fairview Hand Centers, Fairview Sports and Orthopedic Care physicians, and Fairview Podiatry.

    Responsibilities/Job Description

    • Answer all incoming calls presented in a quick and timely manner
    • Help callers by redirecting calls to appropriate area for services.
    • Receive requests for information and insure that materials are distributed in a timely manner.
    • Schedule, register and pre-authorize insurance for all patients in area assigned in an efficient manner and with
    • Be present, polite, and patient. 
    • Ensure designated calls and orders received are processed accurately and with the correct department -- insuring correct scheduling of patients per physician request.
    • Other duties as assigned

    Qualifications

    • Excellent attendance is a must.
    • Previous call center work experience preferred.
    • Previous medical, clinical, orthopedic experience a plus.
    • Previous Epic scheduling and registration preferred.
    • Ability to work as part of a team. 

     

     

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