Fairview Health Services

  • Patient Access Services Representative

    Job Locations US-MN-Burnsville
    Requisition Post Information* : Posted Date 1 month ago(10/30/2018 12:17 PM)
    Requisition ID
    Non-Clinical Support Staff
    Administrative/Clerical/Customer Service
    Fairview Ridges Hospital
    Hours per 2 weeks
  • Overview

    This position is responsible for completing the registration process within Patient Access and creating the first impression of Fairview's services to patients and families and other external customers. The Patient Access Services Representative must be able to articulate information in a manner that patients, guarantors and family members understand and so they know what to expect and have an understanding of their financial responsibilities.


    Hours: 3p-1130p

    Rotating weekends: Every other
    2 Week Rotation:

    • Week 1: Mon, Tues, Fri, Sat, Sun
    • Week 2: Wedn, Thurs

    Responsibilities/Job Description

    • Performs registration process by interviewing patients and collecting and recording all necessary demographic and insurance eligibility information.  Ensures that proper insurance payor plan choice and billing address are assigned in the automated patient accounting system.  Verifies relevant group/ID numbers.
    • Completes the registration process by activating patients and assigning bed/patient placement if appropriate.  Works to resolve patient placement issues with key stakeholders.
    • Ensures patient receives necessary disclosures, privacy information and signs the Consent to Treat documentation.
    • Reconciles daily census.
    • Completes automated insurance eligibility verification when applicable and appropriately documents information in Fairview’s patient accounting system. Utilizes payer websites when appropriate to determine the patient’s insurance type and educates patients regarding coverage and/or coverage issues.
    •  Accurately identifies self-pay accounts and refers  them to the appropriate department for financial counseling.
    • Collect co-payments, co-insurance, and deductibles per Fairview’s POS collections policies and procedures.
    • Reconcile daily deposits and cash box.
    • Advises manager and clinical liaison of possible postponement or deferrals of any elective/non-emergent admission which has not been approved prior to service date.  Maintains accurate files for pre-processing information as required. 
    • Investigates, resolves and documents patient problems in a timely and efficient manner, maintains accurate files for pre-processing information and contacts medical staff, nursing staff, ancillary departments and administration as necessary



    • High school diploma or GED
    • One or more years customer service experience and basic knowledge of word processing, spreadsheet applications and Internet. 


    • Secondary education
    • Experience with automated patient account system
    • One or more years of admitting or hospital/clinic registration experience and/or health insurance experience



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