Fairview Health Services

  • Patient Financial Services Rep

    Job Locations US-MN-St. Paul
    Requisition Post Information* : Posted Date 5 months ago(8/14/2018 1:44 PM)
    Requisition ID
    Non-Clinical Support Staff
    Accounting/Finance/Human Resources
    HealthEast Corporate
    Hours per 2 weeks
    Patient Access Services
  • Overview

    Representative will be a liaison between our company and our customers. Representative will accept ownership for effectively managing customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior. Accountable for collecting the maximum amount of overdue funds from our customers using customer location techniques, collection methods, and outside collection services according to departmental guidelines.

    Responsibilities/Job Description

    • Manages large volume of inbound and outbound calls in a timely manner
    • Identify customers needs, clarify information, research issues and provide solutions and/or alternatives
    • Demonstrates ability to diffuse patient concerns and turn the call into a positive experience for our customers
    • Documents all conversations in our call center database/Epic/Zoll
    • Receives new insurance billing/demographic information and inputs into system to provide accurate billing and secure payments
    • Determines collectability of receivables and process accounts for collection agency referrals to ensure appropriate placement of accounts
    • Meets team quantitative and qualitative standards for productivity
    • Collects self pay receivables by phone or direct correspondence to ensure timely resolution of accounts
    • Ability to multi-task, set priorities and manage time effectively
    • Demonstrates good problem solving skills and critical thinking
    • Exhibits strong interpersonal skills when working with vendors, other health care facilities, law firms, and collection agencies
    • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
    • Actively participates in creating and implementing improvements
    • Performs other responsibilities as needed/assigned




    • High school graduate or equivalent


    • Minimum 2 years office experience, preferably in healthcare setting
    • Familiarity with CRM systems and practices

    Additional preferred skills:

    • Knowledge of Medical Terminology, preferred
    • Knowledge of health insurance processes, preferred
    • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
    • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
    • Data Entry: Skilled in entering data and calculating items for processing; input of data into computer systems
    • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
    • Math Basic Skills: Knowledge and skills related to applying mathematical tools and methods for routine calculations
    • Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs
    • Ability to compile, assimilate, organize, and store printed and electronic information


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