Fairview Health Services

  • Call-Center (On Call Systems Specialist)

    Job Locations US-MN-St Paul
    Requisition Post Information* : Posted Date 4 months ago(8/8/2018 1:57 PM)
    Requisition ID
    2018-22590
    Profession
    Non-Clinical Support Staff
    Speciality
    Administrative/Clerical/Customer Service
    Location
    Fairview offices at Energy Park
    Shift
    day/evening
    Hours per 2 weeks
    32
    Department
    Fairview Access Services
  • Overview

    The Customer Access Specialist has the primary responsibility of providing a friendly, knowledgeable point of initial contact for consumer inquiries for comprehensive e system resource information in an efficient and customer-service oriented manner. Fairview On Call is Fairview's vehicle to provide direct human response to all customers, including physicians, internal clinical and non-clinical department, Fairview patients and their families and the general public. Assist customers through various dedicated phone lines including but not restricted to general calls, pharmacy services, rehab services, Caregiver Assurance, and class registration. Facilitate communication and consultation aspects for physicians.

     

    The schedule for this position will be a 3-week rotation schedule and the current schedule we are looking to fill is as follows:

    • Week One -  Tuesday 9:00 am to 5:30 pm, Saturday and Sunday 7:00 am to 11:00 am
    • Week Two – Tuesday 9:00 am to 5:30 pm and Wednesday 11:00 am to 7:30 pm
    • Week Three – Monday and Tuesday 9:00 am to 5:30 pm

     

    Responsibilities/Job Description

    • Assist all customers (internal and external) through various dedicated phone lines 
    • Facilitate communication for consultation aspects for physicians through various systems

     

    Qualifications

    Required:

    • One or more years of Customer Service Experience (preferably in a busy health care or similar call center environment).
    • Proficiency with multiple computer programs.
    • Multi-tasking required.
    • Ability to problem solve, think on your feet and work under pressure without direct supervision.  

    Preferred:

    • Health Care background
    • Associates or Bachelors degree

     

     

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